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Supportive Communication (mana
Beginning of essay
III. Focus on solutions.
? Be validating, not invalidating. Validating statements make people feel important and needed. Invalidating statements make people lose confidence in themselves and cause them to see themselves as worthless. There are four types of validation.
I. Respectful communicat ....
Middle of essay
....ld always take accountability for ones statements. Doing this builds trust in the listener.
? There should always be supportive listening, not one-way listening. One cannot learn from or about the listener if they do not listen themselves. There are four main types of responses that may be generated by the listener:
I. An advising response is one that gives the communicator direction or a personal opinion about the problem.
II. A deflecting response is where the listener switches the pro.... |
| Number of words: 836 |
Approximate pages: 4 |
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